# Troubleshooting ### Common Issues #### Membership Purchases Not Enrolling * **Symptom:** A customer bought a membership but doesn’t appear in the program. * **Cause:** Membership products are treated as **subscriptions in Shopify**. Shopify requires all subscription purchases to go through the **storefront checkout** — draft orders are not supported. * **Fix:** Have the customer repurchase through the storefront. See full info here: [Customers Missing From the Membership Program](/help-center/guides/troubleshooting/customers-missing-from-the-membership-program.md) *** ### Still Stuck? If your issue isn’t listed, please include the following when you contact support (this helps us resolve things faster): * Customer email * Screenshot of the product/checkout page where the issue appears * Shopify order number * Membership tier or membership benefit affected --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.inveterate.com/help-center/guides/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.