Troubleshooting

If something in Inveterate isn’t working as expected, start here. Below are the most common issues merchants run into, with direct links to step-by-step fixes.

Common Issues

Membership Purchases Not Enrolling

• Symptom: A customer bought a membership but doesn’t appear in the program.

• Cause: Membership products are treated as subscriptions in Shopify. Shopify requires all subscription purchases to go through the storefront checkout — draft orders are not supported.

• Fix: Have the customer repurchase through the storefront.

See full info here: Customers Missing From the Membership Program

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Still Stuck?

If your issue isn’t listed, please include the following when you contact support (this helps us resolve things faster):

• Customer email

• Screenshot of the product/checkout page where the issue appears

• Shopify order number

• Membership tier or membership benefit affected