# Troubleshooting

### Common Issues

#### Membership Purchases Not Enrolling

* **Symptom:** A customer bought a membership but doesn’t appear in the program.
* **Cause:** Membership products are treated as **subscriptions in Shopify**. Shopify requires all subscription purchases to go through the **storefront checkout** — draft orders are not supported.
* **Fix:** Have the customer repurchase through the storefront. 

See full info here: [customers-missing-from-the-membership-program](https://help.inveterate.com/help-center/guides/troubleshooting/customers-missing-from-the-membership-program "mention")

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### Still Stuck?

If your issue isn’t listed, please include the following when you contact support (this helps us resolve things faster):

* Customer email 
* Screenshot of the product/checkout page where the issue appears
* Shopify order number
* Membership tier or membership benefit affected