customer.changed_tier

Triggered when a customer changes from one tier to another in the loyalty program.

customer.changed_tier

Payload Structure

{
  "payload": {
    "createdAt": "2025-05-30T11:17:19.646Z",
    "tierId": "6a538edc",
    "merchantId": "inveterate",
    "detail": {
      "previousTierName": "PAID0402",
      "previousTierId": "3a636361",
      "tierName": "FREE"
    },
    "updatedAt": "2025-05-30T11:17:19.646Z",
    "customerId": "7733576892547"
  },
  "metadata": {
    "id": "3b8313888e852a1b4a285dbe4334a610",
    "retryCount": 0,
    "shopDomain": "inveterate.myshopify.com",
    "topic": "customer.changed_tier",
    "version": "2025-06",
    "triggerredAt": "2025-05-30T11:17:21.144Z"
  }
}

Payload Fields

payload

• createdAt (string): ISO timestamp when the event was created

• tierId (string): Unique identifier for the new tier the customer moved to

• merchantId (string): Merchant identifier

• customerId (string): Customer identifier

• updatedAt (string): ISO timestamp when the event was last updated

• detail (object): Additional details about the tier change

  • previousTierName (string): Name of the tier the customer moved from

  • previousTierId (string): ID of the tier the customer moved from

  • tierName (string): Name of the new tier the customer moved to

metadata

• id (string): Unique event identifier

• retryCount (number): Number of retry attempts for this event

• shopDomain (string): Shopify domain of the merchant

• topic (string): Event topic name

• version (string): API version

• triggerredAt (string): ISO timestamp when the event was triggered