customer.cancelled

Triggered when a customer's subscription is cancelled.

customer.cancelled

Payload Structure

{
  "payload": {
    "createdAt": "2025-05-30T10:40:47.081Z",
    "tierId": "3a636361",
    "merchantId": "inveterate",
    "detail": {
      "cancellationSource": "FAILURE",
      "tierName": "PAID"
    },
    "updatedAt": "2025-05-30T10:40:47.081Z",
    "customerId": "7733540520067"
  },
  "metadata": {
    "id": "e3d8d8cc05d1ac397cb5d89e417d2350",
    "retryCount": 0,
    "shopDomain": "inveterate.myshopify.com",
    "topic": "customer.cancelled",
    "version": "2025-06",
    "triggerredAt": "2025-05-30T10:40:47.613Z"
  }
}

Payload Fields

payload

• createdAt (string): ISO timestamp when the event was created

• tierId (string): Unique identifier for the tier the customer was cancelled from

• merchantId (string): Merchant identifier

• customerId (string): Customer identifier

• updatedAt (string): ISO timestamp when the event was last updated

• detail (object): Additional details about the cancellation

  • cancellationSource (string): Reason for cancellation (e.g., "FAILURE", "CUSTOMER", "MERCHANT")

  • tierName (string): Name of the tier that was cancelled

metadata

• id (string): Unique event identifier

• retryCount (number): Number of retry attempts for this event

• shopDomain (string): Shopify domain of the merchant

• topic (string): Event topic name

• version (string): API version

• triggerredAt (string): ISO timestamp when the event was triggered