Webhooks

Use the "Create Webhook Subscriber" endpoint and pass in a callbackUrl on your system that will receive a POST request for all of events listed below.

Once the webhook subscriber is in place, you can have it choose to act on or disregard each of the following types of events.

Webhooks Events

Merchant events

  • merchant.updated

  • merchant.reinstall

Customer events

  • Account

    • customer.created

    • customer.updated

    • customer.credits.updated

  • Orders and Payments

    • customer.ordered

    • customer.resubscribed

    • customer.payment_succeeded

    • customer.payment_failed

    • customer.payment_methods.updated

    • customer_billing.attempt.failed

  • Cancellations – more details below.

    • customer.cancellation_requested

    • customer.confirmed_cancellation

    • customer.cancelled

    • customer.merchant_cancel

Create a Webhook Subscriber

The token field in the response body for the Create Webhook Subscriber endpoint is important to take note of. For security reasons, it only appears here, and in the body of post requests for events forwarded from the Inveterate system to the subscriber's callbackUrl. This will allow your 3rd party app to make sure the requests made to your endpoint are legitimate. Simply store the token value you get when you create the subscriber, and check for incoming events on your callbackUrl for a matching token in the request body.

Create Webhook Subscriber

POST https://public.inveterateapi.com/webhooks

Headers

Name
Type
Description

X-Inveterate-Api-Key*

String

Required to access all protected endpoints on this API. Obtained from merchant's Inveterate dashboard.

Request Body

Name
Type
Description

callbackUrl*

String

The URL which will receive a POST request whenever an event should be passed from Inveterate to a subscriber.

name

String

Descriptive name to help identify the subscriber.

{
    "success": true,
    "data": {
        "subscriber": {
            "merchantId": "inveterate-staging-barefoot",
            "id": "215498bda8d2169cc5db763377c0eda2",
            "token": "fe10df8a669462ee3ae368b0bfe5f910",
            "callbackUrl": "https://ztvfqj22g8.execute-api.us-east-1.amazonaws.com/prod/webhooks/callback-test",
            "name": "Webhook Subscriber Endpoint Test",
            "dateCreated": "2022-03-18T07:45:22.602Z",
            "dateUpdated": "2022-03-18T07:45:22.602Z",
            "createdByApp": "Default"
        }
    },
    "errors": []
}

Get Webhook Subscribers

You may have wondered about the createdByApp field in the response body for the "Create Webhook Subscriber" request. This is derived from the app field which is attached behind the scenes to your API key (the X-Inveterate-Api-Key one). For example, let's say you work at a SaaS company called "Smithy", and are developing an integration with Inveterate. Then the API key you are issued to access the Inveterate API will have an app field value of Smithy, and all the webhook subscriber objects created with your API key will have the same createdByApp value.

TLDR: The "Get Webhook Subscribers" endpoint responds with all the webhook subscribers associated with the X-Inveterate-Api-Key included in the request. Note that this is not necessarily all of the webhook subscribers associated with a particular merchant, but a particular app.

Get Webhook Subscribers

GET https://public.inveterateapi.com/webhooks

Get all webhook subscribers associated with this X-Inveterate-Api-Key value.

Headers

Name
Type
Description

X-Inveterate-Api-Key*

String

Required to access all protected endpoints on this API. Obtained from merchant's Inveterate dashboard.

{
    "success": true,
    "data": {
        "subscribers": [
            {
                "merchantId": "inveterate-staging-barefoot",
                "id": "215498bda8d2169cc5db763377c0eda2",
                "callbackUrl": "https://ztvfqj22g8.execute-api.us-east-1.amazonaws.com/prod/webhooks/callback-test",
                "name": "Webhook Subscriber Endpoint Test",
                "dateCreated": "2022-03-18T07:45:22.602Z",
                "dateUpdated": "2022-03-18T07:45:22.602Z",
                "createdByApp": "Default"
            }        
        ]
    },
    "errors": []
}

Delete Webhook Subscriber

DELETE https://public.inveterateapi.com/webhooks

Headers

Name
Type
Description

X-Inveterate-Api-Key*

String

Required to access all protected endpoints on this API. Obtained from merchant's Inveterate dashboard.

Request Body

Name
Type
Description

id*

String

The subscriber id.

{
    "success": true,
    "data": {
        "subscriber": {}
    },
    "errors": []
}

Anecdote: Cancellation Events

Customer cancellation events follow different patterns depending on the cause of cancellation (payment failure or customer request) and, for the latter, also the store's cancellation policy.

Please take a look at the trees of events below to see which cancellation lifecycle should be expected for a given customer, given the circumstances of their cancellation.

Event Timeline: Cancellation due to payment failure

Let's say the customer's payment was due on Jan 10, it failed then. Two more follow-up attempts will be performed over the next two days. If these two fail as well, then the customer will be automatically cancelled and will lose access to their benefits.

Jan 10

  • Event trigger: customer_billing.attempt.failed

    • If enabled in merchant's messaging, user also gets an e-mail communicating them of the payment failure and informing them that they have three days to update their payment methods.

Jan 11

  • Event trigger: customer_billing.attempt.failed

Jan 12

  • Event trigger: customer_billing.attempt.failed , customer.payment_failed

  • Customer gets cancelled and loses access to their benefits

    • if cancellation policy is immediately, customer status: ACTIVE -> CANCELLED. Then customer.cancelled event is triggered.

    • if cancellation policy is end of billing cycle, customer status: ACTIVE -> PENDING_CANCELLATION . Then on the same day or the next day, customer gets cancelled and customer.cancelled event is triggered.

Event Timelines: Cancellation due to customer request

For stores with cancellation policy set to immediate:

  • Customer requests cancellation

    • Event trigger: customer.cancellation_requested

  • Confirmation e-mail is sent, asking customer to confirm

    • If user confirms e-mail

      • Event trigger: customer.confirmed_cancellation

      • Customer gets cancelled and loses access to their benefits

        • status: ACTIVE -> CANCELLED

      • Email gets sent: Confirmed cancellation

      • Event trigger: customer.cancelled

Stores with cancellation policy set to end of billing cycle:

  • Customer requests cancellation

  • Event trigger: customer.cancellation_requested

  • Confirmation e-mail is sent, asking customer to confirm

  • If user confirms e-mail

    • Event trigger: customer.confirmed_cancellation

    • Customer update: status from ACTIVE -> PENDING_CANCELLATION

    • Email gets sent: Confirmed cancellation

    • When customer's billing cycle ends

      • Customer gets cancelled and loses access to their benefits

        • status from PENDING_CANCELLATION -> CANCELLED

      • Event trigger: customer.cancelled

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