# Excluded Products For Redemption Discount Codes

The **Excluded Products** feature allows you to prevent specific items from receiving discounts when customers redeem their store credits.<br>

<figure><img src="https://231758148-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLjNbd2MWKOWi5A1HvQtH%2Fuploads%2Fm9ceXKPb4E0Ny4lD4dKk%2FScreenshot%202025-12-11%20at%2008.10.22.png?alt=media&#x26;token=7e5dd8ca-662a-4646-8ea7-907fd304f5fc" alt=""><figcaption></figcaption></figure>

### **How It Works**

When you add products to the *Excluded Products for Credit Usage* list, those items will not receive any portion of the redemption discount. Because of how Shopify handles discount priorities, enabling this feature changes how redemption discount codes behave:

#### **1. When the exclusion list contains products**

* New redemption discount codes will be created as **product-level discounts**.
* This means the discount amount will be **distributed across eligible products in the cart** (excluding items on the list).
* Shopify automatically switches discounts to product-level when exclusions are applied.\
  ![](https://231758148-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLjNbd2MWKOWi5A1HvQtH%2Fuploads%2F1Q7xNyNeEcqNWCvJdF8L%2Fimage.png?alt=media\&token=2a44cc1c-ab30-45ae-b33f-5de4cfea4979)

#### **2. When the exclusion list is empty**

* New redemption discount codes will be created as **order-level discounts**, just as before this feature was introduced.
* The entire discount is applied at checkout at the order level.\
  ![](https://231758148-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLjNbd2MWKOWi5A1HvQtH%2Fuploads%2Fjdtnn0tYVGjIxmfJRYqN%2Fimage.png?alt=media\&token=396c7741-2c36-4e71-9391-1ffea1a95603)

### **Why This Happens**

Shopify’s discount engine gives priority to **product-level** discounts when specific products must be excluded. Because order-level discounts cannot exclude products, Shopify automatically adjusts the discount type when an exclusion list exists.

### **Summary**

| Exclusion List            | Discount Behavior                                                                       |
| ------------------------- | --------------------------------------------------------------------------------------- |
| **Has excluded products** | Redemption discount becomes **product-level**; discount is split across eligible items. |
| **Empty**                 | Redemption discount is **order-level**; discount applies to the entire order.           |

This ensures your excluded products remain unaffected while still allowing customers to redeem their credits on other items.
