Excluded Products For Redemption Discount Codes

The Excluded Products feature allows you to prevent specific items from receiving discounts when customers redeem their store credits.

How It Works

When you add products to the Excluded Products for Credit Usage list, those items will not receive any portion of the redemption discount. Because of how Shopify handles discount priorities, enabling this feature changes how redemption discount codes behave:

1. When the exclusion list contains products

• New redemption discount codes will be created as product-level discounts.

• This means the discount amount will be distributed across eligible products in the cart (excluding items on the list).

• Shopify automatically switches discounts to product-level when exclusions are applied.

2. When the exclusion list is empty

• New redemption discount codes will be created as order-level discounts, just as before this feature was introduced.

• The entire discount is applied at checkout at the order level.

Why This Happens

Shopify’s discount engine gives priority to product-level discounts when specific products must be excluded. Because order-level discounts cannot exclude products, Shopify automatically adjusts the discount type when an exclusion list exists.

Summary

Exclusion List	Discount Behavior
Has excluded products	Redemption discount becomes product-level; discount is split across eligible items.
Empty	Redemption discount is order-level; discount applies to the entire order.

This ensures your excluded products remain unaffected while still allowing customers to redeem their credits on other items.