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  1. Guides
  2. Members
  3. Manage Members

Tier Upgrades and Downgrades

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Last updated 1 year ago

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Tier Upgrage/Downgrade Menu

Your members have the ability to upgrade and downgrade between the different tiers you create for your program. In the member portal, there is a "Change Plan" button that brings them to the Upgrade/Downgrade page.

Billing behavior differs based on whether your members are upgrading/downgrading to paid or free tiers

  • When a member upgrades to a paid tier, the new membership begins immediately

  • When a member downgrades to a paid tier, the new membership begins instantly

  • When a member downgrades to a free tier, the new membership will take place based on the cancellation poilcy you configure within your settings

You are currently not able to manually upgrade or downgrade members through the member portal. You should instruct your members to upgrade or downgrade their membership through the member portal.