Universal Rebill Date
Last updated
Last updated
The Universal Rebill Date feature allows you to bill all of your members on the same date of each month.
When editing or creating a new tier, you will see the option to "bill on every specific day of the month" where you can select any date from the 1st-28th where all of your members will be billed, regardless of when they signed up for your program.
When selecting a specific rebill date, it's important to know how this affects the member experience. The chart below outlines how a universal rebill date will affect different members based on when they signed up for your program.
If you already have an active billing frequency and want to change to a universal rebill date, we highly recommend reaching out to our customer success team to implement a proper strategy to prevent any friction with your existing members.
Customer A
Signed up for the program on 5/19 with a monthly frequency
Was rebilled on 6/19 according to the monthly frequency
On 6/21 the merchant changed from a monthly frequency to a universal rebill date of the 23rd
Since this member paid for their June rebill before a universal rebill date was selected, their next rebill will be 7/23
Customer B
Signed up for the program on 6/20 with a monthly frequency
On 6/21 the merchant changed from a monthly frequency to a universal rebill date of the 23rd
Since this member signed up under a monthly frequency in June just before the a universal rebill date was selected, their next rebill will be 7/23
Customer C
Signed up on 6/22 for a program with a universal rebill date of every 23rd
Even though they signed up just the day before on 6/22, they will be rebilled again the next day on the 6/23 since they signed up for a program with a configured universal rebill date
This customer would then be rebilled again on 7/23
Customer D
Signed up for the program on 4/23 with a monthly frequency
On 6/21 the merchant changed from a monthly frequency to a universal rebill date of the 23rd
Since the member was already enrolled onto a monthly program - since they signed up on the 23rd - this member would be unaffected and continue to be rebilled every 23rd
