Universal Rebill Date
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The Universal Rebill Date feature allows you to bill all of your members on the same date of each month.
When editing or creating a new tier, you will see the option to "bill on every specific day of the month" where you can select any date from the 1st-28th where all of your members will be billed, regardless of when they signed up for your program.
When selecting a specific rebill date, it's important to know how this affects the member experience. The chart below outlines how a universal rebill date will affect different members based on when they signed up for your program.
If you already have an active billing frequency and want to change to a universal rebill date, we highly recommend reaching out to our customer success team to implement a proper strategy to prevent any friction with your existing members.
Customer A
Signed up for the program on 5/19 with a monthly frequency
Was rebilled on 6/19 according to the monthly frequency
On 6/21 the merchant changed from a monthly frequency to a universal rebill date of the 23rd
Since this member paid for their June rebill before a universal rebill date was selected, their next rebill will be 7/23
Customer B
Signed up for the program on 6/20 with a monthly frequency
On 6/21 the merchant changed from a monthly frequency to a universal rebill date of the 23rd
Since this member signed up under a monthly frequency in June just before the a universal rebill date was selected, their next rebill will be 7/23
Customer C
Signed up on 6/22 for a program with a universal rebill date of every 23rd
Even though they signed up just the day before on 6/22, they will be rebilled again the next day on the 6/23 since they signed up for a program with a configured universal rebill date
This customer would then be rebilled again on 7/23
Customer D
Signed up for the program on 4/23 with a monthly frequency
On 6/21 the merchant changed from a monthly frequency to a universal rebill date of the 23rd
Since the member was already enrolled onto a monthly program - since they signed up on the 23rd - this member would be unaffected and continue to be rebilled every 23rd
