Performance Metrics Overview
The Performance tab provides you with a high level view of main KPIs related to your membership program.
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The Performance tab provides you with a high level view of main KPIs related to your membership program.
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Performance Metrics are organized into two sections, Memberships and Other.
Use the guide below to get a firm understanding of all the metrics available to you within the Inveterate Performance dashboard.
Sign Ups
The total number of customers that ever signed up for membership, including those who have cancelled.
Active Members
The total number of customers with an active membership.
Cancelled Members
The total number of memberships that have been cancelled.
Pending Cancellation
The total number of members whose status is "pending cancellation."
Average Membership Length
The average length of time that members have been active.
Primary Cancellation Source
Were most of the cancellations initiated by the customer or by an admin of your store?
Primary Cancellation Source %
The percentage of cancellations initiated by the most frequent source.
Total Credits Earned
The total amount of credits ever earned by all members, including credits that have already been spent.
Outstanding Credits
The total amount of unspent credits amongst all members.
