Performance Metrics Overview
The Performance tab provides you with a high level view of main KPIs related to your membership program.
Performance Metrics are organized into two sections, Memberships and Other.
Use the guide below to get a firm understanding of all the metrics available to you within the Inveterate Performance dashboard.
METRIC NAME | METRIC DESCRIPTION |
|---|---|
Sign Ups | The total number of customers that ever signed up for membership, including those who have cancelled. |
Active Members | The total number of customers with an active membership. |
Cancelled Members | The total number of memberships that have been cancelled. |
Pending Cancellation | The total number of members whose status is "pending cancellation." |
Average Membership Length | The average length of time that members have been active. |
Primary Cancellation Source | Were most of the cancellations initiated by the customer or by an admin of your store? |
Primary Cancellation Source % | The percentage of cancellations initiated by the most frequent source. |
METRIC NAME | METRIC DESCRIPTION |
|---|---|
Total Credits Earned | The total amount of credits ever earned by all members, including credits that have already been spent. |
Outstanding Credits | The total amount of unspent credits amongst all members. |
Last modified 5mo ago