Performance Metrics Overview

The Performance tab provides you with a high level view of main KPIs related to your membership program.

Performance Metrics are organized into two sections, Memberships and Other.

Use the guide below to get a firm understanding of all the metrics available to you within the Inveterate Performance dashboard.

Membership

METRIC NAME	METRIC DESCRIPTION
Sign Ups	The total number of customers that ever signed up for membership, including those who have cancelled.
Active Members	The total number of customers with an active membership.
Cancelled Members	The total number of memberships that have been cancelled.
Pending Cancellation	The total number of members whose status is "pending cancellation."
Average Membership Length	The average length of time that members have been active.
Primary Cancellation Source	Were most of the cancellations initiated by the customer or by an admin of your store?
Primary Cancellation Source %	The percentage of cancellations initiated by the most frequent source.

Customers

METRIC NAME	METRIC DESCRIPTION
Total Credits Earned	The total amount of credits ever earned by all members, including credits that have already been spent.
Outstanding Credits	The total amount of unspent credits amongst all members.